By purchasing Anike Kirsten’s product(s) you (the user or client) indicate that you have read and agree with the Terms & Policies detailed on this page.

Content License:

All digital content by Anike Kirsten are released under the End User License. You have the right to use BookAppAK for personal or non-commercial project, on as many sites and/or domains.

Product Delivery:

After we have successfully received your payment, your product information with download link will be sent to the email address you provided. This may take up to 24 hours but usually happens within minutes. Please ensure first you have checked your spam folder. If you do not receive an email after this time period, please contact us.

Refund Policy:

Due to the nature of BookAppAK products (non-tangible digital goods), it is not possible to “return” the product therefore we DO NOT offer refund or exchange after purchase is made. If you are having any issue with the file, trouble setup, or have any questions, please submit an email, we will do our best to resolve the problem.

Support Policy:

1. Support channels

BookAppAK only provides product related support to verified customers via the email system. We DO NOT provide support via Facebook, Twitter, or any other social media. We DO NOT offer phone support as well. We may request you to provide us your purchase details when needed, in which case it will only be done through the email system to protect your confidential & secure details.

2. Support hours

Our general support hours are Monday to Friday, 8am to 5pm (GMT+2 timezone), please be aware of possible time differences. During this time, we generally reply to any support queries in order received within 24 hours depending on the issue complexity and our workload, whilst we are also committed to answer any queries outside of these hours within 36 hours.

3. Scope of support

DO: We provide support for download issues arising from using any of the downloaded content.

DO NOT: We are not able to provide general print support, or issues arising from using any 3rd party applications or services.

Content Updates:

New versions of content may be released at the discretion of Anike Kirsten. All digital image updates are free of charge for existing customers.

Ownership:

All products are property of Anike Kirsten. You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified.

Privacy Policy:

BookAppAK does not share your personal information or Site use information collected by us as you interact with the Site with third parties except:

1) as necessary in connection with support of the app (such as third party credit card processors) or

2) when deemed necessary by us in order to enhance the information provided. Other than the foregoing, we use such information solely for its own purposes.

We reserve the right to change or modify the current Terms & Policies with no prior notice.